Tenant Guide

We outline on this page a basic, quick guide and overview for Tenants, to explain what is typically involved with letting property. If you need any further information or advice, please don’t hesitate to contact us.

A Holding Deposit is paid to demonstrate your commitment to your offer and the proposed tenancy. £250 or one weeks rent which ever is greater is payable at the point the offer is made.

If the Landlord withdraws from the proposed tenancy for any reason at any time, the funds will be returned to you in full within 14 days of receipt. The holding deposit shows good faith on the part of a prospective tenant enabling the landlord to take further action in the confident knowledge that the applicant is serious and fully committed to the property:

For example:

  • Cancel any advertising for the property

  • Take up references and credit checks (some landlords make a charge for this)

  • Preparation of a Tenancy Agreement

You will need to provide us with proof of your right to rent a property in England, in line with the Immigration Acts 2014 and 2016 and to prove your current address (such as an original bank statement, credit card, utility bill, council tax demand, etc. dated within the last 3 months). We will take a photocopy and return the originals to you. We cannot accept photocopies, faxes or scanned copies from you.

We do not provide references at the end of your tenancy unless your new landlord or agent specifically contacts us and requests. There is a charge of £50 and this must be paid by your agent or new landlord prior to completion of the reference.

Any serious issues please contact Gem Solutions on 01225 690069. This is a 24 hour line, but should only be for emergencies or charges may apply.


Please try to contact Agent first.